Shipping Policy

Last Updated: 20 July 2026

This Shipping Policy explains how orders placed through VAPEHUB are processed, dispatched and delivered within Australia.

Order Processing and Dispatch

All successfully paid orders are prepared and lodged with an Australia Post office in Sydney within one business day.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that our one-business-day commitment refers to the time required for VAPEHUB to prepare and lodge your parcel with Australia Post. It does not mean that the parcel will be delivered within one business day.

Tracking Information

Once your parcel has been lodged with Australia Post, we will upload the tracking number to your order and send a shipping confirmation email to the email address provided during checkout.

The email will include the tracking information needed to follow the delivery progress through Australia Post.

Tracking updates may not appear immediately after lodgement. In some cases, Australia Post may require additional time to scan the parcel into its delivery network.

Customers are responsible for providing a valid and accessible email address when placing an order.

Available Shipping Services

VAPEHUB offers the following Australia Post delivery options:

  • Australia Post Standard Post

  • Australia Post Express Post

The available delivery services and applicable shipping charges will be displayed on the checkout page before payment is completed.

Shipping prices may change from time to time due to Australia Post rate adjustments, parcel size, parcel weight, delivery destination or other relevant shipping conditions. The shipping fee shown on the VAPEHUB checkout page at the time of purchase will be the applicable shipping fee for that order.

Estimated Delivery Times

Delivery timeframes are determined by Australia Post and depend on the selected shipping service, delivery destination and conditions within the Australia Post network.

Express Post is generally faster than Standard Post, but it does not guarantee next-business-day delivery to every postcode.

Any delivery timeframe displayed by VAPEHUB or Australia Post is an estimate only. Delivery may take longer during public holidays, promotional periods, severe weather, transportation disruptions or other circumstances outside our reasonable control.

Delivery Addresses

Customers must provide a complete and accurate delivery address during checkout.

Before submitting an order, please carefully check the following information:

  • Recipient's full name

  • Street address

  • Suburb

  • State or territory

  • Postcode

  • Contact details

VAPEHUB is not responsible for delivery delays, failed deliveries or parcels returned to sender because the customer provided an incorrect, incomplete or inaccessible delivery address.

Please contact our customer service team as soon as possible if you notice an address error. We may be able to update the address before dispatch, but changes cannot be guaranteed once an order has been prepared or lodged with Australia Post.

Australia Post Delivery Issues

After a parcel has been lodged with Australia Post, its transportation and delivery are managed by Australia Post.

If your tracking information shows an unusual delay, delivery exception or possible loss, please contact Australia Post or the VAPEHUB customer service team for assistance.

We will provide reasonable support with tracking enquiries and, where appropriate, assist with an Australia Post investigation. However, investigations and delivery outcomes remain subject to Australia Post's procedures and timeframes.

Authority to Leave and Safe Drop

Depending on the delivery service, destination and Australia Post's procedures, a parcel may be left in a safe location at the delivery address.

Customers should ensure that their delivery location is secure and suitable for receiving parcels. VAPEHUB is not responsible for parcels that Australia Post records as successfully delivered, including parcels left under an authority-to-leave or safe-drop arrangement.

If tracking shows that a parcel has been delivered but you cannot locate it, please check around the property, ask other household members and contact your local Australia Post office before contacting our customer service team.

Returned Parcels

A parcel may be returned to VAPEHUB if:

  • The delivery address is incorrect or incomplete

  • The recipient cannot be located

  • The parcel is not collected within Australia Post's collection period

  • Delivery is refused

  • Australia Post is otherwise unable to complete delivery

If a parcel is returned to us due to information or circumstances attributable to the customer, an additional shipping fee may be required before the parcel can be sent again.

Original shipping charges are generally not refundable where Australia Post has already accepted and transported the parcel.

Order Changes and Cancellations

Please contact us immediately if you need to change or cancel an order.

Because orders are normally processed within one business day, we cannot guarantee that a change or cancellation request can be completed before dispatch.

Once an order has been lodged with Australia Post, it cannot normally be cancelled or redirected by VAPEHUB.

Shipping Restrictions

VAPEHUB currently ships to eligible Australian delivery addresses using Australia Post.

We reserve the right to refuse or cancel an order where we are unable to provide delivery to the supplied address, where the order contains inaccurate information or where fulfilling the shipment would breach an applicable restriction.

Contact Us

For assistance with shipping, tracking or delivery enquiries, please contact the VAPEHUB customer service team and provide your order number.

We will review your enquiry and provide practical assistance based on the order status and available Australia Post tracking information.