Privacy Policy

Last Updated: 20 July 2026

VAPEHUB respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how VAPEHUB collects, uses, stores and shares personal information when you visit vapehub.au, place an order, contact our customer service team or otherwise interact with our services.

By accessing our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you use our website and services.

We may collect the following types of information:

Information You Provide

When you place an order, create an account or contact us, we may collect:

  • Your full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details and purchase history

  • Account login information

  • Customer service messages

  • Photos or videos submitted as part of a product-quality claim

  • Information you provide through WhatsApp, email or website forms

  • Age-confirmation information where required

Please do not send us personal information that is not reasonably necessary for your enquiry.

Payment Information

When you make a payment, payment-related information may be transmitted to and processed by our payment service provider, Stripe.

Depending on the payment method and checkout integration, this information may include:

  • Cardholder name

  • Billing address

  • Card or payment account details

  • Transaction amount

  • Currency

  • Payment status

  • Device, network and fraud-prevention information

VAPEHUB may receive limited transaction information from Stripe, such as whether a payment was successful, the payment method, card type and partial card details. Complete card information may be handled directly by Stripe rather than stored by VAPEHUB.

Stripe processes personal information in accordance with its own privacy policy and legal obligations.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser type

  • Device type

  • Operating system

  • Approximate location

  • Pages viewed

  • Time spent on the website

  • Referring website or advertising source

  • Products viewed or added to the cart

  • Checkout and purchase activity

  • Website errors and performance information

This information may be collected through cookies, pixels, log files and similar technologies.

2. How We Use Personal Information

We may use personal information to:

  • Process and fulfil orders

  • Confirm and verify payments

  • Arrange delivery through Australia Post

  • Send order confirmations and tracking information

  • Communicate about delayed, incomplete or unsuccessful orders

  • Provide customer service

  • Assess product-quality and after-sales requests

  • Manage returns, replacements, refunds or store credits

  • Maintain customer accounts

  • Prevent fraud, unauthorised transactions and misuse

  • Improve our products, website and checkout experience

  • Understand website traffic and customer behaviour

  • Measure the effectiveness of advertising and promotions

  • Send service announcements, discount information or marketing communications where permitted

  • Maintain business, tax and transaction records

  • Comply with applicable legal and regulatory obligations

  • Protect the rights, security and property of VAPEHUB, our customers and service providers

We may also use information for another purpose where you have given consent or where the use is otherwise permitted or required by law.

3. Stripe Payment Processing

VAPEHUB uses or may use Stripe to process online payments and assist with payment security, fraud detection and transaction management.

When you make a payment, relevant personal and transaction information may be shared with Stripe so that Stripe can:

  • Authorise and process the payment

  • Verify the payment method

  • Prevent fraudulent or unauthorised transactions

  • Manage disputes, chargebacks and refunds

  • Comply with financial, banking and regulatory requirements

Stripe may collect information directly from your browser or device during checkout.

VAPEHUB does not control how Stripe independently handles information for its own legal, security or operational purposes. Customers should review Stripe's privacy information to understand its data-handling practices.

4. Google Analytics

VAPEHUB uses or may use Google Analytics to understand how visitors find and use our website.

Google Analytics may collect information such as:

  • Pages visited

  • Session duration

  • Website interactions

  • Referring sources

  • Approximate geographic location

  • Browser and device information

  • General demographic or interest information, where enabled

  • Completed purchases and other website events

We use this information to monitor website performance, improve navigation, understand customer interests and evaluate our marketing activities.

The information collected through Google Analytics is generally intended to identify usage patterns rather than directly identify an individual customer. We do not intentionally send names, email addresses, telephone numbers or complete payment information to Google Analytics.

Google may process Analytics information on servers located outside Australia and handles that information in accordance with its own terms and privacy policies.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning

  • Remember cart contents

  • Maintain login sessions

  • Save customer preferences

  • Support secure checkout

  • Detect suspicious activity

  • Analyse website traffic

  • Measure advertising performance

Some cookies are necessary for the operation of the website. Other cookies may be used for analytics, functionality or marketing purposes.

You can control or delete cookies through your browser settings. Blocking certain cookies may prevent parts of the website, cart or checkout from functioning correctly.

You may also use Google's available browser tools to limit the collection of website activity by Google Analytics.

6. How We Share Personal Information

We do not sell or rent customer personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business, including:

  • Stripe and other payment service providers

  • Google Analytics and related website analytics providers

  • Australia Post and other delivery providers

  • Website hosting and cloud service providers

  • WooCommerce, WordPress and website technology providers

  • Email, messaging and customer support providers

  • Fraud prevention and cybersecurity providers

  • Accounting, legal, insurance and professional advisers

  • Government agencies, regulators, courts or law-enforcement authorities where required

  • A buyer, investor or successor in connection with a proposed sale, restructuring or transfer of the business

These service providers may only receive the information reasonably required to perform their services, subject to their own legal and privacy obligations.

7. Overseas Processing and Disclosure

Some of our service providers, including Stripe, Google and website infrastructure providers, may store or process information outside Australia.

The countries involved may vary depending on the service provider, its infrastructure and the services used.

Where reasonably practicable, we select established service providers that maintain privacy and security measures. However, privacy laws in other countries may differ from Australian privacy laws.

By using our website and services, you acknowledge that information may be processed in Australia and in other countries where our service providers operate.

8. Marketing Communications

Where permitted, we may use your email address, telephone number or WhatsApp details to send:

  • Discount coupons

  • Restock announcements

  • Delivery reminders

  • Website updates

  • Promotional offers

  • Other relevant product or service information

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided in an email or by contacting our customer service team.

Opting out of marketing messages will not prevent us from sending essential order, payment, delivery, account or customer service communications.

9. Age Restrictions

VAPEHUB products are intended only for adults of legal purchasing age.

We may use information supplied during checkout or account registration to confirm eligibility to access or purchase age-restricted products.

We do not knowingly intend to collect personal information from children. If we become aware that personal information has been provided by a person who is not legally permitted to use our services, we may delete the information, restrict the account or cancel the associated order where appropriate.

10. Security of Personal Information

We take reasonable administrative, technical and organisational steps to protect personal information against:

  • Unauthorised access

  • Misuse

  • Interference

  • Loss

  • Modification

  • Unauthorised disclosure

These measures may include restricted account access, password controls, encrypted connections, payment security tools, fraud monitoring and reputable third-party service providers.

However, no website, payment system, internet transmission or storage method can be guaranteed to be completely secure. Customers are responsible for protecting their account passwords and should contact us promptly if they suspect unauthorised account activity.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Information may be retained for longer where necessary to:

  • Maintain tax and accounting records

  • Complete transactions

  • Resolve customer service matters

  • Handle refunds, chargebacks or legal disputes

  • Detect and prevent fraud

  • Enforce our terms and policies

  • Comply with legal or regulatory requirements

When information is no longer reasonably required, we may delete, destroy or de-identify it, subject to technical, legal and recordkeeping limitations.

12. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Before responding, we may need to verify your identity to protect customer information.

In some circumstances, we may be unable to provide access to certain information. Where legally required, we will explain the reason for refusing or limiting a request.

You may also update certain account information by logging into your VAPEHUB account, where this functionality is available.

13. Deletion Requests

You may ask us to delete personal information associated with your account or previous interactions.

We will consider the request and delete eligible information where reasonably practicable. We may need to retain certain records where required for taxation, accounting, fraud prevention, dispute management, legal compliance or other legitimate business purposes.

Information handled independently by Stripe, Google, Australia Post or another third party may be subject to that provider's separate deletion process and retention obligations.

14. Data Breaches

If we become aware of a suspected data breach, we will investigate the incident and take reasonable steps to contain and address it.

Where notification is required under applicable Australian law, we will notify affected individuals and the appropriate regulatory authority.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

VAPEHUB is not responsible for the privacy practices, content or security of websites operated by other organisations. Customers should review the privacy policies of third-party services before providing them with personal information.

16. Privacy Complaints

If you have a question or complaint about how we handle personal information, please contact the VAPEHUB customer service team through the contact options displayed on our website.

Please include:

  • Your name

  • Your order number, where relevant

  • A description of the privacy issue

  • The outcome you are requesting

We will review the matter and aim to provide a response within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our website or business practices

  • Payment and analytics providers

  • Technology and security measures

  • Legal or regulatory requirements

  • The types of information we collect

The updated version will be published on this page with a revised "Last Updated" date.

Continued use of our website after an updated Privacy Policy is published means that the updated policy will apply to future interactions, subject to applicable law.

18. Contact Us

For privacy questions, access or correction requests, deletion requests or complaints, please contact VAPEHUB using the customer service details shown on vapehub.au.